This policy explains how inquiry information may be used to respond to B2B product, document, and technical support requests.
When you submit a form, we may collect your name, company, business email, phone number, country, application details, document needs, and any message you provide. The information is used to route requests about adhesives, polymers, resins, sealants, SDS, TDS, regulatory documents, samples, or application guidance. We may also process technical data generated by standard website systems, such as browser type, approximate location, pages viewed, and search terms, to maintain site performance and improve product discovery.
Inquiry data is used to respond to your request, identify the correct technical or commercial contact, provide requested documents where available, and maintain records of B2B communication. If your request requires regional review, the information may be shared with appropriate Henkel personnel, authorized distributors, logistics partners, or document support teams. We do not ask you to submit confidential formulas through this website. If confidential review is required, request an NDA before disclosing sensitive details.
You may request correction or deletion of your contact information, subject to legal, safety, quality, and business record requirements. Newsletter communication includes an unsubscribe path. Safety, regulatory, and transaction records may need to be retained where required to document a product inquiry, SDS delivery, sample shipment, or compliance review.